Welcome to our Terms & Conditions page. These Terms & Conditions govern your use of our online flower delivery services in Stevenage and the surrounding areas. By placing an order through our website, you confirm your agreement to these terms, which are designed to provide clarity and protect your rights as a valued customer. Please review them carefully prior to making a purchase.
These Terms & Conditions apply to all customers ordering flower delivery from our e-commerce platform across Stevenage and its surrounding areas. By ordering, you represent that you are at least 18 years old, or you have the consent of a parent or guardian, and that you possess the legal authority to enter into binding agreements.
Our simple online ordering process for flower delivery in Stevenage is outlined as follows:
All products are subject to availability. In the unlikely event that a specific flower or arrangement becomes unavailable after your order is placed, we may substitute items of equal or greater value and similar appearance. We will notify you where possible if a significant change is necessary, allowing you the choice to accept the substitution or cancel for a full refund.
To provide convenient flower delivery across Stevenage, we accept the following payment methods via our secure online checkout:
All payments must be made in full at the time of ordering. Prices displayed on our website are inclusive of VAT (where applicable) and, unless stated otherwise, include standard delivery charges for Stevenage and the surrounding area. Any additional charges for expedited or special delivery will be clearly indicated prior to purchase.
We are committed to ensuring reliable flower delivery in Stevenage and nearby areas. Delivery will be made to the address specified during checkout. It is your responsibility to provide accurate delivery details, including full address and postal code. If necessary, please provide access instructions or recipient contact information to facilitate a successful delivery.
We aim to deliver your chosen flowers on your preferred date; however, delivery times cannot be guaranteed. If a delivery attempt is unsuccessful due to incomplete or incorrect address information or if the recipient is unavailable, we will follow our standard redelivery procedure or seek guidance from you to arrange alternate delivery.
Our delivery services may be suspended or delayed in the event of events beyond our reasonable control, including but not limited to severe weather, traffic disruptions, or governmental restrictions. We will inform you where possible if any part of your order is affected.
If you wish to amend or cancel your flower delivery order, please contact us as soon as possible. Amendments and cancellations can usually be accepted if they are made prior to the start of order processing and before flowers have been dispatched. Once your order is in progress or has been sent out for delivery, cancellation or amendment may not be possible, especially for same-day deliveries or personalised arrangements.
Refunds: Where a cancellation is made in accordance with these terms, we will process a full refund to your original payment method. Refund timelines may vary depending on your bank or card issuer.
Please note that bespoke, customised, or perishable products may be exempt from certain cancellation rights under the Consumer Contracts Regulations, except in cases of defect or incorrect delivery.
We take particular care to ensure your flowers arrive fresh and in excellent condition. Due to the perishable nature of flowers, returns are typically not accepted unless your order arrives damaged, incomplete, or with a significant error. If you believe there is an issue with your delivery, contact us within 24 hours of receipt, providing photographic evidence where possible. We will investigate promptly and offer a suitable resolution, which may include replacement or refund at our discretion.
You are responsible for ensuring all order information, including recipient details and delivery address in Stevenage or neighbouring areas, is complete and accurate. We cannot accept liability for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.
It is your responsibility to ensure the recipient can accept the delivery on the nominated date. If flowers are left in a safe place or with neighbours as per your instructions, liability for the delivered flowers becomes the recipient's from the time of delivery.
We will not be liable for any indirect or consequential losses, including loss of enjoyment, emotional distress, or other third-party claims resulting from flower delivery in Stevenage or the surrounding areas. Our liability for any order, whether due to breach of contract, negligence or otherwise, is limited to the purchase price of the products you have bought from us.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be lawfully excluded under UK law.
All content on our website, including images, text, and designs, is protected by intellectual property laws. Reproduction, copying, or use of our materials without express permission is prohibited.
We respect your privacy and are committed to safeguarding your personal data. Information provided during the online order process is handled in line with our Privacy Policy and UK data protection laws. Your details are used solely for the fulfilment of your flower delivery in Stevenage and will not be shared with third parties except where required to fulfil your order.
We may update these Terms & Conditions from time to time to reflect changes in the law or our business. The current version will always be available on our website, and your use of the site and services after any such changes constitutes acceptance of those updated terms. It is your responsibility to review these terms before placing each order.
These Terms & Conditions, and any agreements arising from them, shall be governed in all respects by the laws of England and Wales. Any disputes arising in relation to flower delivery in Stevenage and surrounding areas shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions or if you wish to raise a concern about your order, please contact our customer service team using the contact form on our website. We are committed to resolving any issues promptly and to your satisfaction.
If any provision of these Terms & Conditions is held invalid or unenforceable, such provision will be deleted and the remaining provisions shall continue in full force and effect. No waiver by us of any breach by you shall be considered a waiver of any subsequent breach.
Note: These Terms & Conditions apply to all flower delivery customers in Stevenage and the surrounding areas. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms as a condition of purchase.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stevenage, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stevenage.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
