Our Returns, Refunds & Complaints Policy
Fresh Flower Guarantee in Stevenage
Flower Delivery Stevenage is your trusted, local florist dedicated to brightening homes and businesses with the freshest blooms in Stevenage and the surrounding area. Our commitment to quality is at the heart of all we do, which is why every bouquet we deliver is backed by our Fresh Flower Guarantee. We take pride in ensuring your floral gift arrives looking beautiful and remains vibrant for as long as possible.
Damaged-on-Arrival Policy
We understand how important it is for your flowers to arrive in perfect condition. Upon delivery, please inspect your flowers as soon as possible. If your flowers or plants appear damaged or wilted upon arrival, please notify us on the same day of delivery. We may ask you to provide a clear photo of the product so that we can assess the issue fully. This enables us to address your concern swiftly and maintain our high standards of service.
Freshness Window
Every arrangement is hand-crafted and delivered with care to ensure freshness. We guarantee that your flowers will remain fresh and appealing for a minimum of 5 days from the time of delivery in normal conditions. To maximise longevity, please follow the care instructions provided with your order. Should your flowers fade significantly or wilt within this guaranteed freshness window, please reach out to us promptly.
Refund and Replacement Options
If your flowers do not meet the expectations set by our Fresh Flower Guarantee due to damage or lack of freshness within our stated window, we offer multiple options:
- Replacement: We will gladly arrange for a fresh replacement bouquet to be delivered to your specified address at no extra cost.
- Refund: If preferred, a full or partial refund may be processed depending on the specific concern and evidence provided.
We handle each case personally and strive to ensure complete satisfaction. Please contact us as soon as possible after discovering any issue—this helps us resolve it without delay.
Complaints Procedure
Your feedback matters. If you have a complaint, whether about the condition of your flowers, delivery, or any aspect of your experience, please contact us within 2 days of receipt. Outline your concerns and, where possible, include a supporting photo of the order. All complaints are reviewed on a case-by-case basis by our dedicated team, and we aim to respond within 24 hours. We believe in open communication and will keep you informed of the resolution process every step of the way.
A Trusted Florist for Stevenage
Thank you for choosing Flower Delivery Stevenage. As a dedicated local business, we’re proud to serve households and businesses in Stevenage with outstanding customer service and the freshest flowers. Our reputation is built on reliability, quality, and care for our community. If you have any questions about our returns, refunds, or complaints process, please reach out and we’ll be happy to assist you.
